Frequently Asked Questions
Is technical knowledge required to use the platform?
No special knowledge is required to use the platform beyond basic computer and internet skills. At each point in the ordering process, there are relevant instructions, and there is also a helpdesk with online chat (support via written conversation) for any assistance you may need.
How secure is the platform?
mykep.gr was designed with security in mind. The latest data encryption technologies are used to secure your personal data. Additionally, techniques for periodic automatic deletion of critical data are used. Payments are made in a secure environment of the payment provider (Eurobank) and credit/debit card details are not stored.
Why should I trust mykep.gr?
Mykep.gr was created by a dynamic company providing accounting, tax and consulting services, staffed by experienced and renowned professionals with a continuous presence in the field of accounting and tax support for businesses since 1985. Our many years of experience and hundreds of satisfied customers are the guarantee of the security and reliability of our services.
What do I gain from mykep.gr?
The platform was designed to take advantage of technology to save its members time and money. You can complete bureaucratic and time-consuming procedures easily, quickly, without requiring your physical presence and always at the best prices.
With mykep.gr:
- avoid travel,
- avoid waiting in lines,
- know in advance the required supporting documents-data
- be informed, if you wish, about your next obligations,
- avoid excessive charges,
- you are not required to constantly deliver the basic supporting documents-data because they are already stored in your account,
- you automatically have access to the history of your cases,
- you can proceed to order the service at any time and day (24/7).
My case is special, can you help me?
The mykep.gr platform was designed to cover most of the requirements of our customers, in special cases a specialized consultant will contact you by phone to complete the service correctly.
I live in a remote area, can I use the platform?
Most of the services we provide can be handled electronically. In the event that a physical presence is required for a service, a representative from our network, which is constantly expanding, will take over. If there is no representative available for your area, then the order will be canceled and your money refunded.
I don't know when I have to fulfill my obligations, how can I stay informed?
During the registration process on the mykep.gr platform, you can, if you wish, choose to receive updates via newsletter. This way you ensure that you will receive timely information regarding deadlines for obligations to the tax office as well as other services such as benefit applications, etc.
How quickly will you serve me?
Each service requires its own processing time and depends on the organizations involved. Our company is committed to giving priority to electronic requests, also every request from mykep.gr is by nature digitized and archived from the beginning which contributes to faster processing by our consultants.
I am required to keep books, can I use the platform?
Currently, mykep.gr is aimed at individuals. There is a plan to make a corresponding platform available in the future for freelancers, professionals and companies. Please subscribe to the newsletter to be informed when it is available.
